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I can't redeem codes on the sims 3 website
I recently bought The Sims 3 World Bundle with Monte Vista and Hidden Springs. When I go on to The Sims 3 website and try to redeem the codes it wont let me.
Forum Discussion
EA_Mai
EA Staff
EA StaffHi @morsimsy:
Welcome to the forums! Easiest way to explain would be:
-Register a game - use it for registering the base game, stuff and expansion packs. The games itself, the ones you download using Origin or install using a disc.
-Redeem a code - use this one to redeem The Sims 3 Store content. This is the content you can download from thesims3.com.
Hope that helps, but let us know if it's still not clear! 🙂
-Mai
Thank you for quick reply! I was trying to register my Sims 3 games on the Sims 3 website but they didn't register. I have already registered the games years ago on that account, but they don't seem to be there anymore. So now when I try to register, it seems like the website thinks I am using codes already registered, which they are (but on the same account years ago). Therefore I can't register the games.
- EA_Mai
Hi @morsimsy,
In this case, you will need help from one of our advisers so they can check what's going on with those games and the account. Please, contact one of our advisers through EA Help.
You will find a detailed explanation on how to contact them if you need it here.
If you have any question, don't hesitate to ask 🙂
-Mai
- Thank you very much! 🙂
Hello,
I'm trying to redeem the game Sims 3 on thesims3.com, but I get the following error
The serial code you entered is invalid. Please enter a valid serial code and re-submit.
What does this mean?I am sure that the code is correct and the original code of the game I bought. What can I do?
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