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latenight232's avatar
latenight232
8 years ago
Solved

I can't redeem codes on the sims 3 website

I recently bought The Sims 3 World Bundle with Monte Vista and Hidden Springs. When I go on to The Sims 3 website and try to redeem the codes it wont let me.
pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    7 years ago
    Hi @meggs117,

    We have made some changes and you should be able to redeem your codes now. Could you please try again?

    Please, let us know if you still have issues to redeem your codes.

    Thanks!
    -Mai
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago

Hi @morsimsy,

In this case, you will need help from one of our advisers so they can check what's going on with those games and the account. Please, contact one of our advisers through EA Help.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask 🙂

-Mai

Anonymous's avatar
Anonymous
7 years ago

Hello,

I'm trying to redeem the game Sims 3 on thesims3.com, but I get the following error 

The serial code you entered is invalid. Please enter a valid serial code and re-submit.
What does this mean?

I am sure that the code is correct and the original code of the game I bought. What can I do?

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