Re: How to re-install the EA Download Manager ( The Sims 3 )

make sure your logging into the right account if oyu have nore than one account

if when you log into your orign account from the desktop first check in the my games  the hidden gamss in case it is there second try the all games to see if it is there see image for an example

if the game is missing from your my games tab contact CS

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

edit typo