@SummerSloane Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also list the default location of Documents. Open a File Explorer window, right-click on Documents in the left panel, select Properties > Location, and list the full file path. You can write [username] instead of your actual username if you want, but let me know if you see the wrong name.
C:\Users\summe\OneDrive\Documents
above is the file path
@SummerSloane That's probably the issue: your Documents folder is in OneDrive by default. With OneDrive disabled, the game can't write to Documents and therefore crashes. Try changing the location of the Documents directory to C:\Users\summe\Documents, with no OneDrive in the file path. Here's how:
https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html
Then restart your computer and try to play.
If this doesn't help, I do need to see a dxdiag.
Hi,
I just disabled OneDrive, but my game still crashes. How do i show you my dxdiag?
Sorry for the spam of messages, but here is my dxdiag
@SummerSloane Please try playing in a new admin Windows account. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to sign into your existing Origin account and shouldn't need to redownload anything, but any user content (saves, mods, etc.) won't be available. That can be addressed later, if necessary, but the first step is just to test.
@SummerSloane That's great news: it means there's nothing about your laptop itself that should prevent you from playing. The question is how to get your main user account to cooperate.
I still think OneDrive may be the issue here. You mentioned you disabled it, but did you also change the location of the Documents directory as described in the article I linked? (Please check the file location again if you're not sure.) Each user account's Documents has its own variables, so creating a new account got around any issues with your current one. There are other reasons a Documents folder might be borked, and also other reasons a user account might have issues that have nothing to do with Documents, but this is still the place to start.
If Documents is in the correct location in your main user account (not the new one you created), please use that guide I linked to move it to a different location entirely, just as a test. You can always move it back later. For now though, create a folder somewhere else on your computer, make a Documents folder inside that, and use the guide's instructions to make that the default location of Documents.
By the way, if you get tired of troubleshooting, you can always just use the new Windows account you created. For any files you want to transfer between accounts, drop them in C:\Users\Shared, which is accessible from either account.
@SummerSloane I'm sorry, I thought you'd said somewhere that you tested in a clean folder. But reading over your post now, I see neither of us mentioned that, which makes me feel silly. Yes, of course it could be your mods. And while your mods could have been corrupted when the files were moved around, it's also possible that the files are intact but you have a bad mod.
Another possibility is that you have a mod that's dependent on other content you don't have installed. Two common examples are having NRaas Cupcake without the store bakery set (or having a corrupt install of the set), and having the MasterController Progression add-on without both the base MC and StoryProgression modules. The fix in either case is to remove the mod.
If the above isn't relevant, try downloading a fresh copy of one mod, something confirmed compatible with patch 1.67 and/or 1.69 (either or both, doesn't matter) and adding it to your user folder. Let me know how it goes.
For the launcher crashes, have you added any other content aside from the mods, and does the launcher crash when there's no extra content present at all? It could be something small, for example the launcher's installer hangs on me whenever I've blocked the game's ability to write to FeaturedItems.
@SummerSloane That's definitely odd, and my first thought is that you happened to not put back one mod or you downloaded a fresh copy or something else that means the content you're using now isn't exactly the same as the content you were using before. Maybe you didn't download a corrupted Sims3Pack this time around? But if you're sure that's not the case, then I'm stumped. It's not even one of those things that "just happens sometimes," it's really very strange.
What I will say though is that as long as the game is working the way you want, nothing else matters. I'd suggest making periodic backups of your Sims 3 user folder though, in case you run into any other trouble and it's easier to restore an old copy of the folder than to reorganize/reinstall everything from scratch. I make a backup whenever I install more store content just because the launcher and store are so finicky, and I really don't want to spend an hour of what could have been playtime reinstalling all my store content.
