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Karlo3110's avatar
Karlo3110
12 months ago

Re: EA app - Can't Open F1 24

@evil_mercenary after reviewing windows event viewer I can see this message:

The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

EAAntiCheatService
Failed to obtain Origin directory


The message resource is present but the message was not found in the message table

2 Replies

  • evil_mercenary's avatar
    evil_mercenary
    12 months ago

    that specific event doesn't make sense to me - all the details are the same on my PC as shown.
    the main part is really - 

    "The following information was included with the event:

    EAAntiCheatService
    Failed to obtain Origin directory"

    this shows that the EAAntiCheatService wasn't able to find a directory, or access it - but the application does not actually crash. it seems to gracefully close, or otherwise hand over to F1_24.exe before doing so.

    on my PC I *do* have the EA App installed, (as well as the Origin application itself, though it is inactive).
    I have tried launching the game as admin, as well as setting each of the EA Anti cheat service executables, and DLLs and services to execute as SYSTEM and as administrator in order to attempt to provide the required filesystem permissions that might have been interfering with their ability to access the required files and directories.

    unfortunately, this did not help.
    I've also tried launching the game (from steam and from the EXE) with, and without, EA App and/or Origin being open. nothing changes the original behaviour described in the event logging in any way sadly.

    the EAAntiCheat log message seems like the "smoke"  - but there's not enough logging to show where the metaphorical "fire" is.
    it would be helpful if there were some kind of verbose logging mode for the EAAntiCheat service which we could enable to perhaps provide more information

  • Karlo3110's avatar
    Karlo3110
    12 months ago
    @evil_mercenary I don't have origin app installed anymore as it is deprecated. I have reinstalled the game, reinstalled AC, gave system ownership to AC files, installed certificates, restarted pc, restarted services, updated pc, updated gpu drivers, updated everything that can possibly be updated. I have cleaned my temp folder, cleared ea app cache, reinstalled ea app and my game still wont work. I am so frustrated and got 4h of sleep.. been analyzing and troubleshooting the game since yesterday from release which was at 5pm until 2am.. went to work at 7 and came back only to sit here and still not being able to play.. I am disappointed in everything EA does bcs support doesnt know what is going on. I have talked to several people and they all told me that they have reported the issue to tech people. I have opened a forum post and not a single EA person responded..

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