Hero+

Re: The Sims 4 stuck on loading screen on specific lot/household.

@JoshuaTree21

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload them to a new post in this thread.

Please either create a .rar file to upload or copy/paste the content into your post.

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

6 Replies

JoshuaTree21
Rising Novice
7 months ago
No it just has the localthumbcache.package which I move to trash everytime.
crinrict
Hero+
7 months ago
@JoshuaTree21 To be sure, when you say other household works, that's the same save or a different one ? You say you can't load the save cause resume takes you to that lot. Have you tried the load button ?

There's some info in this thread: https://answers.ea.com/t5/Game-Issues/PLEASE-READ-Crashing-and-Endless-Loading/td-p/14171320/jump-to/first-unread-message
JoshuaTree21
Rising Novice
7 months ago
I read that link you sent and it says to delete the scratch folder in my saves folder? I do see that in my saves folder what happens if it take the “scratch folder” out?
crinrict
Hero+
7 months ago
@JoshuaTree21 The scratch folder is a temp folder for the save that should only be present when the game runs. If the game crashes or you shoot it down, the files aren't being deleted as they should.

This is just to clean up though, shouldn't be related to the main issue.

First step is to find out if it's isolated to the household and if it's the house or the Sims.
JoshuaTree21
Rising Novice
7 months ago
It’s definitely it the household cuz I’m playing on that same household on a different lot. I found that some other creator uploaded the same lot I was having issues with but same thing the load screen gets stuck. It’s definitely something wrong with the lot.
crinrict
Hero+
7 months ago
@JoshuaTree21 If you move the family out without furniture (on a backup), does the lot load afterwards ?