Re: Madden 24 coins not received

12 Replies

GIANNATTASIO1
2 years ago
7022821116
thats the case number
GIANNATTASIO1
2 years ago
@GIANNATTASIO1 been 24 hours i just want the coins u paid for
GIANNATTASIO1
2 years ago
@GIANNATTASIO1 *I
EA_Mako
Community Manager
2 years ago
@GIANNATTASIO1

Great, if you've already created a case, you can keep an eye out on your case history page or the account email for a reply from the support team.

Thanks for the patience while support's taking a look!
GIANNATTASIO1
2 years ago
How long is this going to take
GIANNATTASIO1
2 years ago
@GIANNATTASIO1 The case was opened by xbox its not going to be on ea
EA_Mako
Community Manager
2 years ago
Hi @GIANNATTASIO1,

If you have not created a support case on the EA Help site, you'll need to do so using the link and steps provided earlier. We aren't able to review any cases opened with Microsoft.
GIANNATTASIO1
2 years ago
@EA_Mako Can you open a case then
EA_Mako
Community Manager
2 years ago
Hi @GIANNATTASIO1,

You will need to open a case using the link and steps provided above. We cannot assist with account issues via the forums.

Creating a case with those steps will get it in front of our support team so they can help out.
GIANNATTASIO1
2 years ago
It literally doesn’t bring me to open a case why is everything so hard with you guys
EA_Mako
Community Manager
2 years ago
Hey @GIANNATTASIO1,

What options are you selecting when clicking the link I posted earlier?
GIANNATTASIO1
2 years ago
@EA_Mako Can u send it again
It doesn’t show a link for the first thing

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12 Replies

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