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GIANNATTASIO1's avatar
GIANNATTASIO1
2 years ago
Solved

Madden 24 coins not received

I contacted Xbox because i redeemed madden coins and I still haven’t gotten it I waited 24 hours and there still not there I have a case number from xbox but they said to get in contact with you an...
technical issues
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @GIANNATTASIO1,

    If it's been more than 24 hours and those coins still haven't appeared in your account, our support team can take a closer look for you.

    Please be sure you have these screenshots available when reaching out, as they'll need to verify some additional info before changes can be made.

    After that point you can contact support here so they can assist further, thanks!

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @GIANNATTASIO1,

If it's been more than 24 hours and those coins still haven't appeared in your account, our support team can take a closer look for you.

Please be sure you have these screenshots available when reaching out, as they'll need to verify some additional info before changes can be made.

After that point you can contact support here so they can assist further, thanks!

GIANNATTASIO1's avatar
GIANNATTASIO1
2 years ago

7022821116

thats the case number

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