Re: Madden asks me to sign in. Inactive email address so I'm unable to pay the game

Hi there! It sounds like you don't really need to do what's called an Account Merger or a Persona Transfer, but only update the e-mail address that's presently on your EA Account. What's happening is called Account Ownership Verification, and generally the two easiest ways to verify ownership of an account for security purposes is to answer a security question that you've created on the account, or to receive a verification e-mail with a 6 digit code inside that you would read back to an advisor. If there is no security question present, and you can't access the e-mail address on file, we move on to other steps. If you were asked to download one of the sports title demos, you need to connect to the Ultimate Team game mode for EA servers to grant online access entitlements to the back end of your EA Account. This will allow advisors to see that you have control of the Gamertag that is linked to your EA Account. Once this is done, you only need to update the e-mail address on the EA Account in question, have an advisor send you a password reset link, and use your new credentials to log in. This should resolve your issue! Let me know if you have any other questions, and I will be happy to guide you.