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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Not getting my twitch drops

Hey there @drewskkiii95,

If those packs aren't coming through for you, you'll want to reach out to the live support team so they can look over your account and make sure everything is correctly linked- we wouldn't have access to look into this further here on AHQ.

You can get in touch with live support for more assistance on this through the help site here, or you can reach out through Twitter or Facebook as well if you prefer. 

9 Replies

  • Mine has done the same team shame on you all for putting out such trash 

  • v4usc's avatar
    v4usc
    3 years ago

    Hello,

    I didn't receive any drops.  My accounts were linked and I watched the entire stream for 4 1/2 hours and chatted throughout the stream.  No drops.  Then tonight I watched the entire episode tonight (Day 2) and went into Twitch's Inventory page and clicked "claim" on all 4 drops.  I got those, but none for Day 1.  No one said we had to go to their website to click "claim" in addition to viewing on our consoles.  This is wrong and needs to get fixed ASAP please...it's not fair to those of us who had our accounts linked and watch the entire stream and received nothing.  Day 1 needs to be rectified.  I've contacted EA help and all they say is it's a "known problem" and my care is labeled "no fix available"  Does that mean I wasted 8 1/2 hours of my life watching Twitch MCS Ultimate Kickoff and didn't receive my earned content (no Waddle)??

  • I have not received my madden twitch drops from this past weekend on September 10th and 11th. I had claimed all of the drops, which is what is shown in my twitch drop inventory. I did receive the drops from the MCS stream, so I am wondering if there is a bug that is causing this issue.

  • Hero4pf's avatar
    Hero4pf
    3 years ago

    Hey I watched the stream and never received my tokens to get waddle! I watched GMM and RJ said to contact ea help so please help 

  • @EA_Solaire ea.com/support told me to contact a community manager to correct my issue. I have not been able to claim my rewards from inventory since I received the notification. Not sire whats going on EA
  • dwinks68's avatar
    dwinks68
    3 years ago

    are we ever going to get our rewards or even an update?   My accounts are linked.  I claimed all of my rewards while in stream and never got any tokens or packs yet.  Been over a week and a half with no response.  But supposedly fixed for most everyone. Tell me again why I actually bought the game this year???  

  • good to know im not alone... still haven't received my MCs tokens after 2 submitted tickets and 10 days later.. get it together 

  • I earned 3 packs all three wouldn’t let me claim even before the time for it to expire I contacted live support and they only awarded me two of the three I needed for the 88 waddle every time I ask for the third they tell me to come on here so I don’t know what to do now they even see on my account I have 3 packs earned 

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