Forum Discussion

1ago

Not applicable

13 years ago

Re: Game locks up when entering Rannoch

Can you try on another console if loading another savegame doesn't work? Maybe your console acts up.

2 Replies

Anonymous
Not applicable
13 years ago
I'm having this same problem only on PC. Activating the console at Rannoch Base locks the game up. Reinstalled, used separate careers, earlier saves, campaign restarts... none of it works. Game locks up at the exact same place--activating that console.
Anonymous
Not applicable
13 years ago
@ghosthawk4 wrote:
I'm having this same problem only on PC. Activating the console at Rannoch Base locks the game up. Reinstalled, used separate careers, earlier saves, campaign restarts... none of it works. Game locks up at the exact same place--activating that console.
Hi ghosthawk4,
I'm not sure if this will help you, but it might give you options to follow and maybe find a soution.If after following the instructions detailed below you still need assistance, please go to https://help.ea.com and click on CONTACT US to get a Game Advisor.
Thanks and good luck to you
UPDATED: 5/23/2013
There are many possible cause games to crash or freeze on PCs and Macs. To troubleshoot these issues, please perform these steps. Make sure to perform all of these in order, so that you can isolate the issue:

Basic Steps:
Check the minimum system requirements of the game against the customer's computer (Windows / Mac) and update any drivers that are out-of-date.
Unplug all USB devices (aside from the mouse and keyboard) and try the game again.
Disable the Origin in-game overlay (IGO).
Update the game.
Repair the game install.
Update your system. (Windows) (Mac)

Advanced Steps:
Run the game as admin.
Check Windows compatibility with the game.
Temporarily disable UAC. (Instructions found in this article)
Advise the customer to perform a clean boot.
Create a new admin account (Windows / Mac).
Turn off DEP for the game.
Run CHKDSK.
Run the System File Checker, then uninstall and reinstall the game.

Find more articles about crashing issues here.