Not registering XboxOne controller on PC

I recently downloaded the EA desktop app so I could download and play Mass Effect 3 online as I knew it was in my EA account.

However, upon booting the game up there is absolutely no recognition that my controller is plugged in. It is registering on my devices, and other games in Steam are working with it. But not this.

Is there a fix or a workaround please? I've seen several from years ago but none of them have worked for me.