Re: Madden 21 Companion App

Hey, all.

If you're not completing the verification puzzle in the app that can lock you out. This is to prevent bots. Please complete the puzzle.

Are there ways to limit the number of times the puzzlepops up during the last moments of an auction? I was bidding on an item just an hour or so ago, and with every bid, the puzzle popped up. There is virtually no way to complete the puzzle in time to return to the auction, especially if your connection is a little slow and the load times for the verification puzzle are more than instantaneous. 

That is dumb, it will send you nothing but captchas sometimes and you can’t even use the app it’s so bad

How long is the lockout?

How can you complete the puzzle? I never seen this puzzle. It’s been about a month or so since i was able to use the app? It randomly locked me out. I have contacted Ea but i haven’t got an answer yet?

I did every troubleshooting step and nothing is a working, this is ridiculous! Why hasn’t this been resolved already!?

I have been completing the puzzles but it just locked me out how do I fix this issue.

I tried uninstalling and that didn't work and now the app isn't even giving me the puzzles to have a chance to get unbanned I got unbanned for about 1 month and it never let me back in after that. When it rebanned me it was giving me the puzzles anytime I would click on an auction or go into my binder I would do the puzzles but it got annoying so I exited out of the app one time to see if that would fix it and then it banned me again.

@trueeeeethegoat 

Can you post the details we're requesting here to forward along to the team? We want to get this looked into but need some more examples where players are being locked out from the puzzles. 

https://answers.ea.com/t5/Bug-Reports/Can-t-open-auctions-on-Madden-companion-app/m-p/10327262/highlight/true#M12863

How is this marked as solved? People just stop using the app? I’ve literally been locked out 3 times in 2 days. I’ve restarted the phone, deleted and redownloaded the app, done a million of the little spinning puzzles… and I still can’t access the auction house consistently from the app. If I get access, it’s for 5 min or so… I check all my pinned searches to see if the cards I’ve been looking for are available and then I check the block… next I know I’m in my binder and it says I don’t have access to the auction feature and I should contact EA. Well here’s my contact and FYI your app sucks.