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Re: Sims 4 can’t hire services

@PreciousLife1996 , like @Idiosyncratic53 stated, you need to make sure all of your mods/CC items are up to date.  Mods/CC can become outdated any time there is a game patch, especially a big one like we just had! 🤨  

In addition to what @Idiosyncratic53 told you to do to fix the problem, be sure to delete the localthumbcache.package file This file often can contain bits of corrupted data (even after you get rid of all outdated Mods/CC or replace them with updated versions)! 😓 You can find this file in your game folder (Documents > Electronic Arts > The Sims 4). 😉

Please update us on your situation! 😇

16 Replies

  • wanipuk's avatar
    wanipuk
    4 years ago

    i also have this same issue but iv updated all my mods and cannot still find the services option on the phone!! its ever since cottage living came out! please help

  • Idiosyncratic53's avatar
    Idiosyncratic53
    Seasoned Veteran
    4 years ago
    @wanipuk As this thread has explained, did you also delete the localthumbcache though? Cache stores data for faster use and so it can keep bits of the outdated mods/CC in them and so need to be deleted when you update your content
  • wanipuk's avatar
    wanipuk
    4 years ago
    @Idiosyncratic53 pc but its defo a bug etc from the new exp i rekon as all started when i installed that.. and theres no mods etc that can be conflicting
  • Idiosyncratic53's avatar
    Idiosyncratic53
    Seasoned Veteran
    4 years ago
    @wanipuk Yes the new pack brought on a large update which means that any mods you use needed to be updated and then the localthumbcache deleted: even if the mods never caused problems before the update, they can cause problems now if they're outdated. Then, if that didn't work, repairing your game is the best option which can be done by either clicking the gear icon on Origin and clicking repair or if your on steam go into the sims 4 properties and repair it there.
  • PreciousLife199's avatar
    PreciousLife199
    4 years ago
    @Idiosyncratic53 I found out it was the kwahii stacie mods education system that was causing me to not be able to see the hire services option. I took out all of kwahii stacie mods until she updates her mods.
  • wanipuk's avatar
    wanipuk
    4 years ago

    oh great u managed to find the culprit but i have her mods but not that one and im getting the error.. i played the game no mods and works fine but all 15 of the mods i have are all updated to new patch so im confused but i do have about 3 of hers installed but not the education one

  • PugLove888's avatar
    PugLove888
    Hero
    4 years ago

    @wanipuk , while @PreciousLife1996 has identified which of Kawaii Stacie's Mods was causing the problem for their game, they also said that that they removed all of Kawaii Stacie's Mods until they are updated, which as of yesterday they had not been. So according to @PreciousLife1996 not all of Kawaii Stacie's Mods are updated yet, so if you have some of them then you probably still have some outdated Mods.  (Although by the time you read this it could be that they might have been updated, so you will need to check) . 😉

    If you are still having problems you might want to try things in this order:

    Please do all of the following:

    1) Move the Mods Folder to your desktop

    2) Delete the localthumbcache.package file in the game folder.

    3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game.

    4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC.

    5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method. 

    (The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps any time you have problems in your game to rule out CC/Mods problems.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version.) 

    Hopefully doing things in this order will help! 🤞 Also if you use CC make sure all of you CC is updated (not just your Mods) because sometimes it is outdated CC that is causing the problem.  Even if it seems unlikely, you would be surprised.  There was one player whose Sims wouldn't go to work, and it turned out to be some CC eyelashes that were causing the problem! 😮🙃

    Please update us on your situation! 😇

  • wanipuk's avatar
    wanipuk
    4 years ago
    @PugLove888 yer i removed all of her mods and still was getting the problem so i can now say its not her mods alone causing this!! so frustrating
  • FIXED! ok guys, i found the problem!! so it was a mod i installed called { LittleMsSam_PregnancyOverhaul_MuchBiggerThanEAsBelly } it basically give u a bigger belly when pregnant ...but after going through all 1400 mods/cc mostly cc though i can confirm for defo it was this mod causing the issue ..my game is working fine again and the services and delivery tabs on the phone is back again! yey!! i hope this also helps others with the same issue! JUST GO TO YOUR MODS FOLDER AND SEARCH OR LOOK FOR THE MOD I MENTIONED ABOVE AND DELETE IT! this then should fix the issue, unless you have other mods give you the same problem!

  • PugLove888's avatar
    PugLove888
    Hero
    4 years ago

    @wanipuk , I'm so happy you found the Mod causing your problem and that your game is now working !  🙌  I"m sorry I couldn't reply earlier but I had real life stuff to take care of.


    Thank you so much for telling us what caused your problem so that others with this problem can benefit from your research! 😇

  • @PugLove888 Yeah when it came to the education system mod I had some old files from her previous updates that was causing me to not have the option to hire services. Once I got rid of the old files from the old updates I was able to use the education system mod again and still be able to hire services.
  • @wanipuk this was my problem for months!! and no one was capable of helping me. I took a chance and scrolled through this thread and saw your comment, it was the solution!!! I didnt even realize I had the pregnancy overhaul mod, thank you so much for coming back and telling us which mod was the problem!
  • CircuitD's avatar
    CircuitD
    Seasoned Veteran
    2 years ago

    Do you have smb billing from Sim realist? It might be that your services are not set up. Because they are not set up you don’t have a cell phone service and simply can’t make the call because of it. Everyone just loves to blame the mods but sometimes it’s not exactly a broken mod but one that works as it should. You know unlike sims 4. 

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @CircuitD This was an old thread, and the same issue is likely to have new causes now. I'm going to close the thread. If you find new issues with nto being able to hire services, please start a new thread.

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