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Re: My suspension is over

@lilbilly50 sorry, forgot to copy the contact details in. on the website (see below) there should be an option to select your prefered way of contacting the EA Help team. using twitter, you might send them a direct message (but frankly, I'm not used to use twitter myself, so I'm not exactly sure whether a tweet or a direct message is the better way...).

hope that helps.

EA Help (website)
https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true

EA Help (twitter)
https://twitter.com/EAHelp

8 Replies

  • lilbilly50's avatar
    lilbilly50
    5 years ago
    @Neo_Novalis I already tried Twitter and that said they couldn't help me and I've emailed them a couple of times and over the past couple of days and I haven't heard anything back and its really frustrating
  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago

    @lilbilly50☹️ that sounds very frustrating. ☹️ I've read a lot of reports from players who were banned (unjustified) and had troubles to have their ban lifted. I really do not like it that players have to prove that their ban is either unjustified or is already over. in my view, guilt must always be proven (in this case by EA), and in case of doubt, the accused should be acquitted.

    anyways, I fear you will have to wait till one of the community managers is back. I know that one of the most important (and helpful) community managers has his day off today but will be back tomorrow. I hope he will find time to help you out. good luck!

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago
    @lilbilly50 welcome! 🙂 but unfortunately, I've not been of help so far. ☹️

    I'm playing on PC, mainly MUT Solos. since I'm European I face quite heavy lags (or more exactly: the timing is completely different from game to game in H2H) and playing H2H is not really funny for me...
  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago

    @lilbilly50I'd say it is annoying for me because if I do something that almost always works for me in Solos (regarding the timing), ends in an INT or a tackle where the defender is 5+ yards aways in H2H. at first I thought it is just because my lineup is not as good as that of my opponent (or I'm just not good enough) since the lags are not like 'stop&go' (i.e. they are not easily visible). it is more the CPUs reaction time, i.e. when I press a button, how long does it take to see the result. but this 'lags' are there in the play calling menu too, when doing pre-play adjustments... etc.

    it is really a pity, because it makes it completely unpredictable what happens in close situations. e.g. when I play against a guy who just uses Cover 1 Man Coverage and I try e.g. to throw the ball when my WR makes the cut of his route (or curl or double move or whatever), I have to press the button before I know whether he is able to separate himself from his DB. it is very likely that the DB made the cut even faster and is able to easily intercept the ball ... sometimes I see the same the other way round. if I can easily intercept the ball multiple times and my opponent seems to face even worse latency.

    since in MUT most players who have a high OVR lineup just make use of WRs but also DBs with maximum speed, it is almost impossible to beat them if you almost ever have to guess whether the WR's cut was successful or not. it might work for 4-5 plays on a drive but if you are only able to gain little yards, it is really difficult to score. even more since I restrict my lineup to my theme team. so far I have only Randy Moss who has maximum speed....

    I do not have too many problems beating teams with lower OVRs since I can beat them with speed on passing routes, or using some run plays in between. but it is no fun either since this match-up is just unfair for my opponent. it is so rarely the case that I face a team with a similar OVR, similar human skills and an interesting play calling (from my opponent) that allows me to enjoy the strategic aspect of the game. in most cases, it is somehow exploiting the advantages of the respective match-up, and the game is most likely over before it began ...

    to add: I'm convinced it is not a PC issue only. I've watched some games from competitive tournaments during covid lockdowns where the competing players played at home (and not in EA's studios). I've recognised very similar issues (compared to what I continuously see in my games) in some of those games.... 

  • satfreaktom264's avatar
    satfreaktom264
    Hero
    5 years ago

    same for me here in germany. in h2h games I feel like I have to do all my actions half a second earlier then i have to do it in solos. which makes it almost impossible to do jukes or spins at the right time. it is the most to be seen in kicks. i had to do the last click way earlier then in solos to make a straight kick.

    average internetspeed: download 936kbit/s / upload 51kbit/s

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago
    @satfreaktom264 that's exactly what I experience (I'm from Austria by the way... 😉 ).

    I did a UO Trace a few times (last year, and this year; it is a tool from EA tracing the connection between the player's device and EA's servers). EA_Blueberry helped me interpreting the results and he told me that there are many nodes between my router and EA's servers (in California) where data packets are lost and ping times are high. so there is nothing I could do to better enjoy the game. it is really a pity that the AI is not further developed (i.e. so easy to beat as soon as one got experienced a bit) and that there is no alternative MUT mode available (i.e. a Solo mode that is challenging and rewarding and does not provide incentives to follow weird strategies, for instance running backwards on punt returns, etc. -> Solo Battles leaderboard) where one could just enjoy the lineup while playing ...

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