Forum Discussion

crinrict's avatar
crinrict
Hero+
3 years ago

Re: townies not spawning

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by clicking on the dots in EA app.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

3 Replies

  • Lovelockedd's avatar
    Lovelockedd
    3 years ago

    Hello, I have tried the above method but it has not fixed the problem. I have also now tried uninstalling and reinstalling my game but this does not seem to have fixed the problem either. If it helps I am playing on a HP Envy 13.

  • Lovelockedd's avatar
    Lovelockedd
    3 years ago

    I have identified that my EA/Origin account seems to be the issue. 

    When playing on the same windows computer with a new EA account ID (base game only), the issue is resolved. I have also been able to reproduce this on a MacBook computer to verify that it is not an issue with my machine. On the MacBook computer, my current EA ID produced the same problem which was resolved by using a different EA account. 

    It appears that I will need to transfer my purchases to a new EA account ID. Please let me know how I can further resolve this issue as I have contacted customer service with no response. 

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @Lovelockedd Could be a pack causing it for you since you tested base game only on the new account.

    Have you tested with all packs disabled for your main account to see if that solves it too ?

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