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5 Replies

  • Thanks Wh03v3r for the reply, unfortunately in the new user account the game still won't start, and neither the EA app (which on my main is working).

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @jlodi207 

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • jlodi207's avatar
    jlodi207
    2 years ago

    Hello Holger1405, thanks in advance, it's worth a shot to check the hardware, even if technically it shouldn't be the case, since it staretd giving me problems after more than 60 hours of playing time.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @jlodi207 

    You are almost out of space on your system drive, so it would be a good idea to make some room there.

    Should not cause this problem, but could, so test if you did that. 

    If that alone doesn't help:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games or "EA Games"" folder is not in the list) > Delete.
    • Restart the PC
    • Download a new EA app setup exe from here.
    • Install EA app
    • Restart the PC > Test.
  • jlodi207's avatar
    jlodi207
    5 months ago

    @holger1405 

    So, i'm sorry i forgot to reply, lot of things happened, anyway, here's how it went.

    i had the game installed on the other drive (the one that was not full), anyway, i deep cleaned my computer, unistalled a lot of old stuff and games, but obviously that wasn't a problem for the game.

    i tried the revo unistaller method but didn't work, then i tried something, i installed the game on another computer that had nothing EA related on it before, and after some time it started doing the same thing, so i higly doubt it's an hardware problem.

    Anyway, after some time, in March, i had to change my computer due to a flood, and i was full of EA problems, so i never installed the game again.

    Again, sorry if i forgot to answer for almost a year.

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