How to get live chat support?
Hello all,
My profile was banned after 2 days of owning Mass Effect Andromeda. I appealed and was then told the ban would remain, I was then allowed to re-appeal and it now shows the status of waiting on studio.
It ruined the time I booked off work to play the game, it ruined the new Xbox profile I started when I got the Series X two months ago.
Because they don't/won't explain exactly why they ban you, I've been looking around the net and on this forum and different things seem to crop up.
1: Possible that a player you played alongside in online mode has reported you falsely.
2: The AI bots EA use are banning new accounts.
3: EA put the wrong version on Andromeda on the Series X. Rather than it being the standard edition, they give you access to the deluxe edition and this is causing problems.
4: The merge of EA Play and some old EA app is causing the issue.
I could continue playing the single player, but it still means my account would be banned and prevent me from further EA games access, which was the whole reason I bought the Series X in the first place, so that I could play all those incredible backwards compatible games from BioWare, EA and the Dead Space franchise.
I spoke with N7Shepard on here who took the time to look into it for me (thank you once again), but the community managers on here can only do so much when it comes to account access. I cannot for the life of me find a way to chat/live chat with an actual human operator though to see if I can clear this up and get back to enjoying the Mass Effect Andromeda game. Another issue this has caused is due to the fact I cannot unlock strike team achievements. I truly enjoy having all my favourite games at 100% completion, but this has ruined the entire experience for me at the moment. Wasted days holiday, normal days off work etc. And for extra icing they issued this on my birthday. Cheers EA :D........... :(
That was long winded. You can tell I'm older haha. So aside from opening a case, how do you actually use live chat to talk with someone as I cannot find the option? Is live chat only available for the US market?
