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Hi @KEMH632. Are you playing with content in your mods folder? If so, try testing to see if the function works without mods (just don't save before you exit when you're testing).
After exiting Sims 4, drag your Mods folder to your desktop. Then delete the file called localthumbcache from Document > Electronic Arts > The Sims 4. If you think you might accidentally forget to exit without saving after testing, copy your Saves folder to your desktop too, to back it up. Now open Sims 4 and see if you still have the problem. If you don't, you can start the process of figuring out what from your Mods folder was causing it.
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