Forum Discussion

Re: [MOD/CC RELATED] Sims have a shattered/buggy face

I've taken out all my presets and put them back in one by one, swapping out ones that dont work for other ones etc but none of them work at all. They all do that weird distorted glitch. it's like all my presets are broken, I'm doing this with no other mods in my folder btw.

11 Replies

  • jamrob161's avatar
    jamrob161
    12 months ago

    This isn't a save, this is when I start a new game and go straight into cas

  • luthienrising's avatar
    luthienrising
    Hero+
    12 months ago

    @jamrob161 If it's still happening in a new game, please try making a new Mods folder: Drag the Mods folder to the desktop, delete the file called localthumbcache, open the game to test, and exit without saving. Then try again.

  • luthienrising's avatar
    luthienrising
    Hero+
    12 months ago

    @jamrob161 Please try a fresh user folder:

    Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.

    Launch Sims 4 .

    Start with New to test if your issue recurs in a new game.

  • jamrob161's avatar
    jamrob161
    12 months ago

    I've already tried that and it didn't work, I tried again just now and it didn't work again

  • itzfyl's avatar
    itzfyl
    Rising Novice
    12 months ago
    @jamrob161 Same lol. From everything I've tried, the only way to fix this is to switch to an EA preset and choose the custom preset again to tweak the face back to the original state. I gave up my save on the 10th generation bc of this glitch.
  • Ugh that's so annoying! This is on my boyfriend's computer not my normal one so I should be able to play at home, but it's still so frustrating. It's like my game is just corrupt.

  • luthienrising's avatar
    luthienrising
    Hero+
    12 months ago

    @jamrob161 @itzfyl If a completely new user folder and new save still produces the error, try the bugfix mod listed on p. 1 and head to Bug Reports. (For most people, this has been a mod issue.)

  • luthienrising's avatar
    luthienrising
    Hero+
    12 months ago

    @jamrob161 Head to Bug Reports. Do try a Game Repair and clean folder, though, too. Make sure when you do the clean folder that the game behaves like you just bought it. (Otherwise there could be folder issue.)

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