The Fire Monkeys support always answers, yes it take long time sometimes from 4-5 weeks.
Many people got their stuff back including my friends, don't give up 🙂)
Try sending again from the same ticket you already sent.
And after you sent email take the email ticket and post it in comments of official Twitter of NFS No Limits, they will make it faster 😉
LINK TO TWITTER:
https://twitter.com/NFSNL
