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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: DX12 Error

@KrystaGG @intogamingyt @RunLewisRun 

Reinstalling or updating your video drivers is advised here. 

Additional steps: 

Thanks.

4 Replies

  • stonedlemming's avatar
    stonedlemming
    3 years ago
    @EA_Barry if you do not have a deep understanding of the problem here - you will not be able to provide a valid solution. And you didn't even bother to read the comments here. Please do not post generic advises - we are already past the video card driver testing.
  • stonedlemming's avatar
    stonedlemming
    3 years ago

    update: tested with "optional update KB5020044: fixes Windows 11 22H2 gaming performance" + 527.37 nVidia drivers. It crashes a bit later and doesn't show DX12 error window anymore.

    @EA_David - perhaps we should elevate this issue to higher level of support - it seems like a serious problem.

  • EndGam3z's avatar
    EndGam3z
    3 years ago

    I did all of this and is still crashing all the time after 5-10 minutes gameplay. can i get a refund or something?

  • Sn00zey90's avatar
    Sn00zey90
    3 years ago

    I do not know how this works with EA. Probably call or chat with their support. Don't recommend in writing an email ticket. They closed mine 3 times without understanding the problem.

    Luckily I did not bought the game, I always use the EA Play to try the games first.

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