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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Game not in libary

Hey @dallaskmaddix,

Sorry to hear you're having some trouble getting your copy of NFS Heat to show up.

Was the code you redeemed purchased directly from the EA app or one of the trusted retailers on this page? 

If that code was purchased from another retailer and is not appearing in the app after redeeming it, you'll need to reach back out to that retailer for assistance with a replacement.

Otherwise, you can reach out to our support here so they can take a look at the account.

5 Replies

  • dallaskmaddix's avatar
    dallaskmaddix
    2 years ago

    I already redeem code and it worked but instalation could not start so i cleard cache and it removed game from library.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @dallaskmaddix 

    Gotcha! I would reach out to their support and let them know the code you were provided was not valid. 

    I understand it appeared initially before disappearing, which can happen if the code was for an incorrect version or region of the game.

    You'll want to work with them to get a correct code in this case.

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