Re: NHL 22 X-Factor Edition does not work on PS5

Thanks for fast reply. Do I have to do this on my both PS consoles? I did it on PS5 but nothing changed. I'm not able to do that on PS4 console at the moment because it's located on different country.

And PS4 version is now in my PS5 console. Do I have to remove it before I do those actions ?

@Sohard4me 

Please make contact with an EA Game Advisor so we can check on your account details.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

@Sohard4me When you’re looking at your game library, it doesn’t show up under purchases? 

No I only see my PS4 version.