Product: Apex LegendsPlatform:PlayStation 5 Digital EditionPlease specify your platform model. Sony PlayStation 5 Digital EditionWhat is your gamertag/PSN ID/EA Account name? wlzhvPlease provide your squad mates' gamertag/PSN ID/EA Account name if possible. I wasn't playing with anyoneAre you using any software with an overlay? NoWhich Legend were you playing (if applicable)?Which Legends were your squad mates using (if applicable)?Where did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the lobbyWhat were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Checking out my ranked stats since i wanted to see something out then i saw that i was #0 pred so i thought it shouldve been a bug. I was already reset to plat3 and on the stats it said i was supposed to be reset to plat2 since i was masters the split before this new split. So after i saw i was #0 pred and i was in plat3 supposed to be in plat2 i restarted my game but when i did that my stats was working it said i was masters and it also said that i currently was plat2 but then when i open the ranked tab and was in the lobby it said i was gold4 so i played a game to see if it was a visual bug it wasn't so now im gold4 and im supposed to be plat2.Did your squad mates also experience the issue? NoHow many matches had you played in a row before the issue occurred? I dont know like 5 games maybeWhen did this happen? (dd.mm.yy hh:mm) 4 april 2023How often does the bug occur? Rarely (0% - 9%)How severe is your issue? Major impacts to gameplayWhat happens when the bug occurs? When i was checking out my ranked stats since i wanted to see something out, then i saw that i was #0 pred so i thought it shouldve been a bug. I was already reset to plat3 and on the stats it said i was supposed to be reset to plat2 since i was masters the split before this new split. So after i saw i was #0 pred and i was in plat3 supposed to be in plat2 i restarted my game but when i did that my stats was working it said i was masters and it also said that i currently was plat2 but then when i open the ranked tab and was in the lobby it said i was gold4 so i played a game to see if it was a visual bug it wasn't so now im gold4 and im supposed to be plat2.What should be happening instead? i should be demoted to plat 2 not gold 4Steps: How can we find the bug ourselves? I dont know Bad quality i know but my phone is broken

Product: Apex LegendsPlatform:PlayStation 5 Digital EditionPlease specify your platform model. Sony PlayStation 5What is your gamertag/PSN ID/EA Account name? jacxr_Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)? lobaWhich Legends were your squad mates using (if applicable)? octane mirageWhere did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. idkWhat were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. checking mr rank after slpitDid your squad mates also experience the issue? NoHow many matches had you played in a row before the issue occurred? i dont knowWhen did this happen? (dd.mm.yy hh:mm) 04/04/23 18:01How often does the bug occur? Rarely (0% - 9%)How severe is your issue? Major impacts to gameplayWhat happens when the bug occurs? i was bronze four when i was diamond last splitWhat should be happening instead? i should be gold 2Steps: How can we find the bug ourselves? after split check ranki was diamond 4 last split after the split reset im now bronze 4 and it says i was gold 2 last split which is quite annoying because diamond is the highest rank i have ever been and its not being recognised,

Thank you for the posts, this is being looked into. Edit: Thanks to everyone for the info shared.

Product: Apex LegendsPlatform:Xbox Series SPlease specify your platform model. Microsoft Xbox Series SWhat is your gamertag/PSN ID/EA Account name? Wolfgang7862Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. XxQS LEDGENDSxX / Phaz is dum Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)? N/aWhich Legends were your squad mates using (if applicable)? N/aWhere did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the menu Did your squad mates also experience the issue? NoHow many matches had you played in a row before the issue occurred? 10When did this happen? (dd.mm.yy hh:mm) 4/4/23How often does the bug occur? Rarely (0% - 9%)How severe is your issue? Minor impact to gameplayWhat happens when the bug occurs? I finished split one of season 16 diamond 4 but after split happened it demoted me back to silver 4 and claimed I'd only reached gold 2 What should be happening instead? I should be gold 2 starting second split not silver4Steps: How can we find the bug ourselves? Check my accountProduct: Apex LegendsPlatform:Xbox Series SPlease specify your platform model. Microsoft Xbox Series SWhat is your gamertag/PSN ID/EA Account name? Wolfgang7862Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. XxQS LEDGENDSxX / Phaz is dum Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)? N/aWhich Legends were your squad mates using (if applicable)? N/aWhere did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the menu Did your squad mates also experience the issue? NoHow many matches had you played in a row before the issue occurred? 10When did this happen? (dd.mm.yy hh:mm) 4/4/23How often does the bug occur? Rarely (0% - 9%)How severe is your issue? Minor impact to gameplayWhat happens when the bug occurs? I finished split one of season 16 diamond 4 but after split happened it demoted me back to silver 4 and claimed I'd only reached gold 2 What should be happening instead? I should be gold 2 starting second split not silver4Steps: How can we find the bug ourselves? Check my accountWhat my rank shows is wrong It should be diamond 4

Product: Apex LegendsPlatform:PCPlease specify your platform model. PCAMD or Nvidia Model Number NaEnter RAM memory size in GB NaWhat is your gamertag/PSN ID/EA Account name? KelepiousPlease provide your squad mates' gamertag/PSN ID/EA Account name if possible. notoriousty1Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)?Which Legends were your squad mates using (if applicable)?Where did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby screenWhat were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Switching internet connections while in the lobbyDid your squad mates also experience the issue? NoHow many matches had you played in a row before the issue occurred? NoneWhen did this happen? (dd.mm.yy hh:mm) 04.04.23.12:00How often does the bug occur? Rarely (0% - 9%)How severe is your issue? Major impacts to gameplayWhat happens when the bug occurs? I had to switch my internet after reset happened today and it messed up my rank. I reached D4 the other day then after this happened on the reset it told me I only made G2What should be happening instead? I should have stayed gold 2 after reset and kept my D4 rank from last splitSteps: How can we find the bug ourselves? I’m not too sure, try the same thing I did when it occurredI don’t know if you can check the stats on my account but the games I played add up to diamond 4 not gold 2. I attached a screenshot of what I see now

yes i have played a matchsplit 1: diamond 4split 2: bronze 2split 1 stat page: gold 2split 2 stat page: silver 4

Incorrect rank/rewards | EA Forums

300 Replies

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rbqhr3rf4iom
3 years ago
Product: Apex Legends
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? jacxr_
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? loba
Which Legends were your squad mates using (if applicable)? octane mirage
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. idk
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. checking mr rank after slpit
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? i dont know
When did this happen? (dd.mm.yy hh:mm) 04/04/23 18:01
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i was bronze four when i was diamond last split
What should be happening instead? i should be gold 2
Steps: How can we find the bug ourselves? after split check rank
‌
i was diamond 4 last split after the split reset im now bronze 4 and it says i was gold 2 last split which is quite annoying because diamond is the highest rank i have ever been and its not being recognised,
ogdarkshadow
3 years ago
Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? Wolfgang7862
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. XxQS LEDGENDSxX / Phaz is dum
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/a
Which Legends were your squad mates using (if applicable)? N/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 4/4/23
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I finished split one of season 16 diamond 4 but after split happened it demoted me back to silver 4 and claimed I'd only reached gold 2
What should be happening instead? I should be gold 2 starting second split not silver4
Steps: How can we find the bug ourselves? Check my account
‌
Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? Wolfgang7862
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. XxQS LEDGENDSxX / Phaz is dum
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/a
Which Legends were your squad mates using (if applicable)? N/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 4/4/23
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I finished split one of season 16 diamond 4 but after split happened it demoted me back to silver 4 and claimed I'd only reached gold 2
What should be happening instead? I should be gold 2 starting second split not silver4
Steps: How can we find the bug ourselves? Check my account
‌
What my rank shows is wrong It should be diamond 4
labong88
3 years ago
My rank has downgraded from around sub 200 from Platinum 4 to Silver 3
labong88
3 years ago
How do I report that I lost my rank which was nearly plat and get back my rank
itsthatguystev
3 years ago
I ended the first split at Gold 1. It placed me in Bronze 4. What can I do to fix this?
wbtrip33
3 years ago
Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? Buckeyes1Fan33
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Ranked
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Ranked
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 04/04/23
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I was masters, then got reset to plat2 like normal, then next time I logged in was reset to gold 4
What should be happening instead? I should be plat 2 to start this split, and masters for first split
Steps: How can we find the bug ourselves? Check my account
‌
Please fix this. Spent too much time grinding to make masters for it all to be gone
yasuoKnife
3 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3070
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? YasuoKnife
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? bloodhound
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. waiting in main menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? about 20
When did this happen? (dd.mm.yy hh:mm) JST 6:30
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I raised the level of my new account to 20, the rank of the previous split was master. I played one match and it didn't fixed.
What should be happening instead? I shoud be rookie.
Steps: How can we find the bug ourselves? Check my account.
‌
It was wrong rank.
kelepious
3 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Na
Enter RAM memory size in GB Na
What is your gamertag/PSN ID/EA Account name? Kelepious
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. notoriousty1
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Switching internet connections while in the lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 04.04.23.12:00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I had to switch my internet after reset happened today and it messed up my rank. I reached D4 the other day then after this happened on the reset it told me I only made G2
What should be happening instead? I should have stayed gold 2 after reset and kept my D4 rank from last split
Steps: How can we find the bug ourselves? I’m not too sure, try the same thing I did when it occurred
‌
I don’t know if you can check the stats on my account but the games I played add up to diamond 4 not gold 2. I attached a screenshot of what I see now
borthdag
3 years ago
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 3080ti
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? borthdag
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. stats page looking at season 16 ranked splits
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting for match
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 05.04.23
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I reached Diamond 4 in splot 1 of season 16. I then demoted to plat 1. Now that split 1 is over my rank in the stats page says plat 1.
What should be happening instead? It should say Diamond 4 because that is my peak rank during the split.
Steps: How can we find the bug ourselves? I attached screenshots of my max rp for season 16 and the stats page and itll show inconsistency.
‌
I reached Diamond 4 in splot 1 of season 16. I then demoted to plat 1. Now that split 1 is over my rank in the stats page says plat 1.
It should say Diamond 4 because that is my peak rank during the split.
I attached screenshots of my max rp for season 16 and the stats page and itll show inconsistency.
1fbf6789c313e99
3 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1060
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Drakuro
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. -
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I just clicked ranked and it shows I'm Bronze 2
Did your squad mates also experience the issue?
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (04.04.23 06:15)
How often does the bug occur? 0 RP(100%), Ranked Down(Just today)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I'm Gold 4 yesterday but I'm suddenly Bronze 2 when I logged in today without any notification
What should be happening instead? I'm supposed to be Gold 4
Steps: How can we find the bug ourselves? Not sure, some accounts might be affected, some might not be.