[Megathread] Incorrect Rank from Previous Season
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? CrispyGiblets
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All of them
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to access series 2 rewards
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loaded the game after an update
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Many
When did this happen? (dd.mm.yy hh:mm) 04.02.20 24.00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game is showing incorrect stats for series 2 stating that I was at gold when I hit apex predator i'm also not recieving rewards for hitting apex predator I also have screenshots of when i hit apex predator. Nothing i do works to restore the rank i had at end of season or to claim rewards.
What should be happening instead? I should have the correct ending rank and rewards that i worked for.
Steps: How can we find the bug ourselves? Honestly i just want my dive trail and weapon charm for hitting predator
Please fix this I put so much effort into recievming my rank and was met with pure shattering disappointment
[Admin - edited thread title to reflect issue]
Hello,
Some players will have had RP removed this season. If this is the case for you, please check the email address associated with your EA account, there should be an email with details of the action taken.
If you have no email, please be sure to check your spam/trash folders.
Thank you.
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