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Menheon's avatar
5 years ago

Unfair Ranked Penality & Unable to Reconnect

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Menheon
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. bergstroem123, mrint123
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Octane, Bangalore
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Canon in Olympus
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting Canon
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 20
When did this happen? (dd.mm.yy hh:mm) 18.03.21 00:05 GMT+2
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I was unable to reconnect to the match and when the game was over, I receive unfair ranked penalty.
What should be happening instead? I should be able to reconnect to the match, and not receive penalty.
Steps: How can we find the bug ourselves? Try turning off the internet connection mid game.

I was playing a ranked match, when my router lost connection for about 10-15 seconds. So I was disconnected from the match and Origin closed Apex. After my connection was back, I reopened the game, expecting to be able to reconnect to the ranked match. Instead I couldn't reconnect and my friend list didn't load correctly. After the ranked match had ended, I received the penalty for abandoning the game.

I have experienced this issue a few times now, and so have my friends.

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