5 years ago

Unfair Ranked Penality & Unable to Reconnect

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 Ventus
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Menheon
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. bergstroem123, mrint123
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Octane, Bangalore
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Canon in Olympus
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting Canon
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 20
When did this happen? (dd.mm.yy hh:mm) 18.03.21 00:05 GMT+2
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I was unable to reconnect to the match and when the game was over, I receive unfair ranked penalty.
What should be happening instead? I should be able to reconnect to the match, and not receive penalty.
Steps: How can we find the bug ourselves? Try turning off the internet connection mid game.

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I was playing a ranked match, when my router lost connection for about 10-15 seconds. So I was disconnected from the match and Origin closed Apex. After my connection was back, I reopened the game, expecting to be able to reconnect to the ranked match. Instead I couldn't reconnect and my friend list didn't load correctly. After the ranked match had ended, I received the penalty for abandoning the game.

I have experienced this issue a few times now, and so have my friends.

22 Replies

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EA_Aljo
Community Manager
5 years ago
Hi there, @Menheon

It's possible this is related to a connection issue. We should go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Also, do you use a wired or wireless connection? Thanks!
SpeedboiTTV
5 years ago
@EA_Aljo Let me get this right. You suggest (After dc'ing) that said person restarts both their router and computer, in order to rejoin the game?

To specify the problem: once you DC, you are no longer able to rejoin the game, and you're kicked from the squad with your mates.
bergstroem123
5 years ago
@EA_Aljo I don't think that is what Menheon is looking for. He litterally has internet 15 seconds after dc'ing and then tries to rejoin. I am pretty sure the problem doesn't lie in his internet but rather the reconnect system not working as intended.

Also shutting down his pc and router? Waiting for 2 minutes to then start up the pc and opening the game will result in him not being able to join the game anyways.
EA_Aljo
Community Manager
5 years ago
@SpeedboiTTV

I'm suggesting this as a measure to help prevent disconnecting to begin with.
EA_Aljo
Community Manager
5 years ago
@bergstroem123

I'm trying to help resolve the issue with disconnecting first. We should try to find out why that's happening. Power cycling your equipment, especially if that hasn't been done in a while, is the first thing you should try.
SpeedboiTTV
5 years ago
Do you have any suggestion, if 100% stable internet connection is not available?
bergstroem123
5 years ago
@EA_Aljo I understand that this would make it easier for you to resolve it this way, but if 3 people from the same friend group that plays together all the time has had the same problem I do not think the problem is disconnecting. And even if we have problems with disconnecting why would that be relevant? That is exactly why systems like this is implemented into games like apex, to make reconnecting possible.
Menheon
5 years ago
Hi @EA_Aljo, I did have a connection issue with my router, as stated I lost connection to my router for about 10 seconds, which got me disconnected from the match. But should this really resolve in me getting ranked penalty for "leaving the game" or not being able to reconnect to the ongoing match? Btw I'm using a wired connection.
EA_Aljo
Community Manager
5 years ago
@SpeedboiTTV

Are you on a wireless connection? If so, the most stable connection is going to be a wired one. If that's not possible, you could try a powerline adaptor. That has been a good solution for many that can't reach their router with a wire.
EA_Aljo
Community Manager
5 years ago
@bergstroem123

You don't need to reconnect if you're not disconnecting. I was hoping to troubleshoot disconnecting so that reconnecting isn't an issue.