Forum Discussion

ROTTERDAM-BOSS's avatar
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago

“Missing” Accessibility settings. (TTS)

Hi, Recently i contacted. EA about my missing accessibility settings. I was told to share this in our community. I am playing Xbox series S. Since the beginning of season 13 i dont have acces to my...
gameplay discussion
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
3 years ago

@ROTTERDAM-BOSS I'm very sorry for not responding sooner, need to double check my notifications as I should have seen this.

As for the issue, I'm still kind of stumped. It seems to be related to privacy in some form, but I haven't been able to identify a specific setting. If it's happening for the new account you create but not affecting your friend, then that sounds like there's some default template that your local system is using.

Have you been able to test your account on another system, or even a previous-gen xbox? It's ok if not.

Edit: to go off a colleague's suggestion, can I check if you are in, or have been in, any Xbox Insider previews?

ROTTERDAM-BOSS's avatar
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago

 @EA_David  Don’t worry about it. I’m glad to hear from you!

About testing my account on another system, good question, i did not. But.. i am gonna try this tomorrow on a friends system. I will let you know what the outcome will be!

Well i was a insider on “Sea of thieves”. But i can’t see thats relevant to apex. Especially because this was long before playing apex. On top of that the issue just started about season 12.  

Again i will let you know the about testing my account on another device, this might give us more information to solve this!


  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago

    @ROTTERDAM-BOSS Thanks.

    And sorry for being unclear, I was referencing the Xbox Insider Program, as this will have some early iterations of the system UI it might be a factor. However if you haven't taken part, we can discount that.

    Thanks again.

    • ROTTERDAM-BOSS's avatar
      ROTTERDAM-BOSS
      Seasoned Adventurer
      3 years ago

      @EA_David  As promised i checked the issue on a friends device. 

      When login in my my account on “another” xbox device the accessibility options are there. 

      So can we conclude the issue take place in my xbox settings? 

      If yes,.. what can you guys do for me? If needed i can give you guys access to my account?

    • ROTTERDAM-BOSS's avatar
      ROTTERDAM-BOSS
      Seasoned Adventurer
      3 years ago

      @EA_David @EA_Atic  We still want to work on this unsolved problem. I replied to help solving the problem.

      Can we continue this one?

      thanks!

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