Re: The account was mistakenly banned and there is no way to appeal

We encountered some problems while handling your case, but we are working hard to solve them. Please wait for a few hours and then try again.

I've been waiting for you for hundreds of hours. I'm not allowed to appeal here. You launched the Arena mode, but wrongly banned us players. I'm not allowed to appeal, and I can't submit a request to the human - support either. We have devoted our efforts, money and youth to playing your game, but in return, we got our accounts banned. What does this mean?