EA Staff (Retired)I don't want cryptos heirloom,and I would never purchase cryptos heirloom.
what I redeemed is WRITH's heirloom item
If it is caused by personal reasons, I wouldn't call customer service and reach out to the community. But the truth is, I'm the real victim. I would like to be able to file back my pieces or replace them with other legendary heirlooms,such as WRAITH.
It's sad for anyone when something like this happens out of nowhere. I contacted customer service and he said the administrator in the community could help me
I really really need ur help, sir!
I purchase wraith's heirloom , but I was actually given an crypto's heirloom
EA Staff (Retired)Hey @MuYuSaMa Thanks for letting us know what you're experiencing in Apex Legends, I am currently unaware of a known issue with the in-game store swapping out heirloom purchases. Would you possible have a clip of this happening?
To be precise, when I was redeeming wraiths heirlooms, I assured myself that the process was correct, but the screen stayed on the screen and then said that the server was down and reconnecting was already the wrong heirloom
Community Manager
