Account banned - customer service of no help
Really at a loss here. I have spent over $500 on this game, i have had the battle pass since day 1. I have heirlooms for Octane, Bloodhound, and Lifeline. Obviously i care a great deal about the...
Forum Discussion
Hey @Muhlbs
Sorry to hear your account got compromised.
Unfortunately, we cannot help with account bans on AHQ.
If you feel your account was flagged as a false positive, you best reach out to the Terms of Service team.
Click here to reach out to the Terms of Service team.
They try to reply within 5 business days but it could take a bit longer due to the increased safety measures being put in place.
Just keep an eye on your mailbox and also check your spam and promotion folders as sometimes these emails can get routed over there.
To make sure your account is more secure, please check out this EA help guide.
https://help.ea.com/en-sg/help/account/how-to-maintain-account-security/
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