Hi,
If you think your account is hacked please go to the link below:
https://help.ea.com/en-tr/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
If your account is still compromised or you cannot enter to your account:
Firstly, I like your username. It's funny.
Now, secondly, you are too cynical. Do you not read the forums enough to know that there is an exploit that allows a person to access an account without a username or password? If not, then read across the forums and see just how many players report this issue. You and I both know that not every player that reports this issue is a hacker.
In that case, you must be wondering, why would EA still ban these players? Isn't EA a fair company? Dont' they want to protect their precious community and make more money? Wrong, the ToS team could care less about any one of us. To them, a victim is the same as a culprit. It's disgusting.
In my case, I have clear evidence (e.g. EA provides IPs of where the accounts and when they were accessed, a Twitch VOD that shows the entire experience of me recovering the account on-the-spot, and more) to prove my innocence. However, I was punished nonetheless!
The ToS team has sufficient evidence to be able to tell that the person is innocent, however, there is a portion in the EA Games EULA agreement (http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/) that reads as follows:
"You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement."
Therefore, even if you are innocent, because this activity occurred on your account, you are responsible and will be punished as though you were a hacker. Why is this? Because they fail to see the difference. They fail to tell a victim from an offender. They fail to have basic human understanding. It is primitive, moronic, and utterly detrimental to all their games.
Guess what? This issue could happen to anyone. All of you are unsafe from this exploit - if you don't have two-factor authentication.
So, for those of you cowards beating on people that are innocent, be quiet because when this is you, you will expect empathy and find a cold shoulder, instead.
I am not questioning that there is a possibility that people get their accounts hacked and therefore are innocent of cheating; I am just poking holes in the guys story and call it BS (not the OP but the guy I replied).
He claims that he was lying in his bed, sleeping like the little lamb, totally unaware and innocent when suddenly his "friend" calls him, saying someone else is playing on his account, cheating. How did the "friend" know it was a hacker on his account? Then he claims that he logged on to his account and could confirm that the hacker was using wall hacks on his account... How could he see this? And then he also added things to his story, things that he DIDNT mentioned the first time he told this story (just google his username and you will find the post) claiming his friend actually sent him video proof from a stream where this hacker used his account to actually kill him (the friend) in a match.
Bottom line is that Respawn must set the praxis how to deal with these situations, and if they start freeing everyone who claims someone else used their accounts to cheat, then all cheaters will go free. Just blame it on the brother or the dog... Also, we dont even know what technical proof Respawn has before they ban. Everyone keeps saying they are innocent but maybe the anticheat doesnt ban unless they have technical proof to back up the ban, like matching Hardware ID/IP etc.
Yeah, I think I see your point much more clearly now. Thank you for explaining it. 👍
I definitely agree that a praxis must be set. It just seemed like you were concluding something without sufficient evidence and I saw it as contributing to the problem. I don't see it that way anymore though.
Community ManagerCommunity Manager
