Forum Discussion

5 years ago

Account was hacked and currency stolen by hacker. EA refuses to refund.

My Account has been hacked/compromised. I had reached out to EA about this on several occasions with no resolution for receiving my Apex Coins back from said Hack. Why is that? Well because they ca...

gameplay discussion

EA_Mako

Community Manager

5 years ago

Hey @Varidex,

I'm afraid we cannot address account related issues via the forums. I do see you mentioned speaking with multiple advisors already, but reaching back out if you still have concerns would be the best way to have this looked into again.

Aside from making sure you've taken steps to secure your account, all I can suggest would be reaching back out to support. You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

Varidex
5 years ago
@EA_Mako I could use the assistance to be able to upload the proof of my account being hacked to get them to change their decision on saying it wasn't compromised.
- EA_Mako
  Community Manager
  5 years ago
  @Varidex Ultimately we're only able to use our own records to determine whether someone else has accessed an account, so we really wouldn't be able to use screenshots or video as proof.
  
  That should typically be fairly apparent to an advisor looking through our records, but it's certainly possible something was missed.
  
  You're welcome to reach out and have a new advisor take a look over the account so they can see what can be done here.
  - Varidex
    5 years ago
    @EA_Mako I guess at this point I will have to contact the Better Business Bureau. The fact that nothing in Your systems shows anything and it happened before my very eyes is disturbing. I have been violated on many levels. Not only was my in game money used, that I payed for, but my personal information was on there. This is not some small happening. This is a serious matter and the fact that EA hasn't already resolved it shows they aren't takeing this serious enough.