Forum Discussion

5 years ago

Account was hacked and currency stolen by hacker. EA refuses to refund.

My Account has been hacked/compromised. I had reached out to EA about this on several occasions with no resolution for receiving my Apex Coins back from said Hack. Why is that? Well because they ca...

gameplay discussion

Varidex

5 years ago

@EA_Mako I could use the assistance to be able to upload the proof of my account being hacked to get them to change their decision on saying it wasn't compromised.

EA_Mako

Community Manager

5 years ago

@Varidex Ultimately we're only able to use our own records to determine whether someone else has accessed an account, so we really wouldn't be able to use screenshots or video as proof.

That should typically be fairly apparent to an advisor looking through our records, but it's certainly possible something was missed.

You're welcome to reach out and have a new advisor take a look over the account so they can see what can be done here.

Varidex
5 years ago
@EA_Mako I guess at this point I will have to contact the Better Business Bureau. The fact that nothing in Your systems shows anything and it happened before my very eyes is disturbing. I have been violated on many levels. Not only was my in game money used, that I payed for, but my personal information was on there. This is not some small happening. This is a serious matter and the fact that EA hasn't already resolved it shows they aren't takeing this serious enough.
- Ghosted_Waffle
  5 years ago
  they wont even take photo or video evidence - the absolute best kind of evidence - of people cheating(unless its a pro streamer crying and texting their buddy at EA/Respawn), what makes you think they would let you submit video of someone hacking your account lol sorry about your account dude, but youre absolutely right they should be fixing this for you. Someone got onto my Fortnite account one time, made purchases and EPIC refunded me quicker than it had happened.
  if EA/Respawn is good at one thing, its running games and their community into the ground.
  - EA_Mako
    Community Manager
    5 years ago
    I'll be locking this thread as it's not something we can address on AHQ.
    
    Please reach out to an advisor if your account has been compromised and they'll do what they can to assist after verifying the account has been re-secured.