Hello, I haven't played APEX for a long time because my account was mysteriously banned. The reason for the ban was that one day I went to an internet café to play APEX, and then when I got home, I found that APEX had been banned. I appealed but it wasn't unblocked, which left me confused. Additionally, my EA account also has records of stolen accounts, and I can upload that information. I also have a significant amount of spending records in APEX on Steam, which is a way for me to show my love for APEX. So, can I get my APEX ban lifted? ...
Unfortunately we can't help with bans here on the forums. You can always reach out to our terms of service team again, and they'll be able to take another look at this for you.
But in fact, I submitted an application to lift the ban, and attached an attachment, EA staff did reply quickly, but it was a direct denial, and it was made clear that it would not unban me, but the fact is that the staff may not have read the content of the article and the content of the attachment, but only relied on the motherboard code or solid-state code of the account login to determine whether the player is open, so can sir help me feedback to the service team Thank you.
But in fact, I submitted an application to lift the ban, and attached an attachment, EA staff did reply quickly, but it was a direct denial, and it was made clear that it would not unban me, but the fact is that the staff may not have read the content of the article and the content of the attachment, but only relied on the motherboard code or solid-state code of the account login to determine whether the player is open, so can sir help me feedback to the service team Thank you.
"The reason for the ban was that one day I went to an internet café to play APEX, and then when I got home, I found that APEX had been banned."
You did what? Internet cafe to play games on your account? That is just so unsafe, you do not know what software is on that piece of hardware, Keylogger tracking your key strokes and sending them to someone that then steals all of you private info like logins, passwords telephone numbers e-mail addresses credit card info social media accounts the list goes on and on. Additionally the hardware itself could have had a hardware ban that would roll over onto your account by just logging into banned hardware.
One should never ever use Internet cafes for logging into any type of personal account. Browse the web for info fine, personal stuff dangerous.
Here are some tips for you for the future, plus some links if you need them.
Account Security/Safety
How to keep your account and hardware safe 101:
Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated.
Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.
Do not share either of these passwords with others. Keep note of your passwords in a safe place.
Enable two factor identification for both the game and associated E-mail accounts.
Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.
Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
Play fair, boosting and teaming are cheating.
Play fair using cheating software or hardware is not fair and is really only cheating yourself.
Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.
