Apex Legends whether the ban is justified

But in fact, I submitted an application to lift the ban, and attached an attachment, EA staff did reply quickly, but it was a direct denial, and it was made clear that it would not unban me, but the fact is that the staff may not have read the content of the article and the content of the attachment, but only relied on the motherboard code or solid-state code of the account login to determine whether the player is open, so can sir help me feedback to the service team Thank you.