@EA_MakoI understand that - and I have been trying to plead my case through the dispute function. The ToS team doesn't seem to respond with any form of situational consideration.
I have not once asked to have the suspension removed, only for the possibility of it being a timed suspension rather than permanent, heck be it 3, or even 6 months. Knowing that the time I've put into the game is potentially going to have been wasted is infuriating.
I'm not arguing the correctness of the action taken against my account, but rather the level of escalation. Getting a 7 day suspension 6 months ago, only to have it be escalated to permanent regardless of the amount of time passed doesn't strike me as fair.
Community Manager
