Forum Discussion

C0pper_x's avatar
C0pper_x
4 years ago

Ban in apex = Whole account banned

Is this serious, that EA is banning the whole account after being suspended in one of their games? I've been not cheting, only said "I always hated russians" and got pernamently banned for that. I ...
gameplay discussion
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @C0pper_x,

The Terms of Service apply to the entire EA Account, so violations of that ToS can indeed result in action being taken against the account as well. 

If you disagree with an action that was taken, you'll need to appeal this with our Terms of Service team. That is not something we'll be able to review or change at all on the forums.

C0pper_x's avatar
C0pper_x
4 years ago
@EA_Mako I did send a two emails, and both of them were answered by a bot as i can see.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @C0pper_x
    While they may use templates in certain situations to make sure the information being provided is consistent, appeals are reviewed by actual members of the ToS team.

    If they've decided not to remove an action on the account that's not something we'll be able to change either, sorry.

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