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smiledwa's avatar
smiledwa
Newcomer
1 day ago
Solved

Ban Likely Due to Automated Misreading of Cross-Region Network Patterns

Dear EA Review Team,

I am writing to formally appeal the ban on my account, which appears to be based on a system misidentification.

The stated reason for the ban has been inconsistent, which suggests an error in the process. As a player located in China, I must use a network accelerator to maintain a stable connection to your servers—a common necessity in my region. It is highly probable that my legitimate network activity was flagged as suspicious by automated systems.

I am a fair-play Gold-rank player and have never engaged in cheating. I believe this ban results from the system failing to account for legitimate cross-regional network patterns.

I respectfully request a technical review of my account activity, with consideration for the connectivity realities faced by players in my region. I am confident that a closer look will confirm my account's compliance.

Thank you for your time and reconsideration.

Sincerely,
Wang

  • Hello smiledwa​,

    please read this article and contact EA Support to appeal your ban. We cannot help with ban appeals here in the forum as we don't have access to accounts here.

1 Reply

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hello smiledwa​,

    please read this article and contact EA Support to appeal your ban. We cannot help with ban appeals here in the forum as we don't have access to accounts here.

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