Forum Discussion

6 years ago

Ban System of APEX Legends

Hello Community. I am deciding to raise my voice on this topic because I feel that it was quite unfair the way EA reviewed my case and I need to understand what can be done here for this. I basica...

gameplay discussion

54b147d7f2afe1c

6 years ago

and if anyone will plan to help me from EA (instead of posting to me to send to EA Terms of Service or a copy/paste of generic response). This is my case number: 51921291.

I am avaliable to produce any evidence you require, just be relevant to my case and be curious to investigate someone who got hacked and then his account got banned for no reason, simply becuase 1) your sign in emails for gmail go to "Social" folder by default so I wasnt able to pick on this activity 2) i was inactive and it was obvious from my sign in from the residency country.

EryxApex
6 years ago
Tough break, this is also the way I learned double verification is a must, because there are so many malicious people in the world. It also leaves a sour taste i your mouth when you are the one who gets punished for other people's terrible ethics...
- 54b147d7f2afe1c
  6 years ago
  Unfortunately I did that now but a little bit too late :-(
Zeelmaekers
Hero+
6 years ago
Hey @54b147d7f2afe1c7 !

Unfortunately, we can't assist you further with account bans on AHQ.
All account offenses are reviewed by the Terms of Service team
If you want to appeal your ban i have to redirect you back to the ToS team.
You can provide them all the information you have.
Click here to Contact the ToS Team
I understand this frustrating but EA also provides various security features.
More account security information can be found below.
EA Help - Account Security
- 54b147d7f2afe1c
  6 years ago
  Hello Zeel, thats quite unfortunate. I being there since Titanfall 1. I spent countless hours on the Titanfall franchises. Its disappointing because the ToS team will not share how they came to their conclusion (which i am sure there is reasons to avoid public debate). But in my case I presented proof that my account was hacked, I am ready to share government identity card to prove residency and that I definitely didn't go to Russia or Ukraine or Zimbabwe (in like weeks) to play apex when I was inactive for months before it.
  Anyways I guess its over for EA for me. I would have liked to continue but when it comes to Free to Play games, it seems it doesn't matter to EA individual cases like since the fuller cup is more appealing to the organization.
- 54b147d7f2afe1c
  6 years ago
  Also before you mentioned I appealed my ban and they sent me the same generic statement which has no relevancy to any of my attachments.