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n_lonwilai's avatar
n_lonwilai
Rising Newcomer
2 months ago

Banned While Inactive – No Explanation, No Chance to Defend Myself

Hi everyone,
I'm really hoping someone here might be able to help or at least share a similar experience.

I hadn’t logged into my EA account or played any EA games for a while, but when I recently tried to come back, I found that my account had been banned. No prior warning, no clear explanation — just banned.

I’ve contacted EA Support multiple times and all I got was a generic response saying the ban was justified and that the case is closed. No one has explained what exactly I did wrong or when it supposedly happened. I wasn’t even active during that time, so I honestly have no idea how I could’ve violated anything.

What’s more frustrating is that there’s no opportunity to talk to a real person or even request evidence. It feels like the system makes a decision, and then it’s “case closed” with no room for human review.

I understand the importance of enforcing rules, but it really seems unfair to be banned for something I didn’t do — especially when I haven’t even been playing. I just want a chance to clear things up or at the very least, know what I was actually banned for.

If anyone from EA sees this, I’d really appreciate a second look.
Thanks.

1 Reply

  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 months ago
    n_lonwilai wrote:

    No prior warning, no clear explanation — just banned.

    You should of received an email regarding the ban, (which may be in your spam inbox), and you can also check your ban history here: EA Help | My Ban History (although, some bans may not appear in your ban history).

    n_lonwilai wrote:

    What’s more frustrating is that there’s no opportunity to talk to a real person or even request evidence. It feels like the system makes a decision, and then it’s “case closed” with no room for human review.

    Sadly, bans cannot be handled on the forums as that can only be handled by the EA TOS Team, (which can only be done through email, as there's unfortunately no live chat option to appeal a ban).

    > Get information about EA Account locks, bans, and suspensions

    n_lonwilai wrote:

    I just want a chance to clear things up or at the very least, know what I was actually banned for.

    Since bans are not disclosed to anyone but the player who was banned, this would be a question to ask the EA TOS Team.

    n_lonwilai wrote:

    If anyone from EA sees this, I’d really appreciate a second look.

    Again, the only ones from EA who can handle EA Account bans, is the EA TOS Team.

    You can find more information on what the EA Staff here can help with on the EA Forums here:

    > What EA staff here can help with | EA Forums

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