@tksfr0st Yeah, if your coins or crafting materials ever get used, they don't uncraft/unspend them and set them back to their "original forms". If you craft a skin, or bought one, it's not undoable. Whenever you get in-game content, they don't undo it.
I think you can ask to refund coins if you bought the wrong Apex coin pack (like say you bought the $100 one instead of the $10), but I'm unsure.
You should be able to check to see if anyone logged into your account. Even if you find that someone did log in, they won't do much about it, since it could very easily have been you or someone you allowed to use your account, or even someone who got onto your computer.
If you plan on playing still, I suggest enabling 2 Factor Auth. The EA support team doesn't have any 'control' over your account, besides banning it or helping you reset the password. Whenever I asked if they can see if mine was in-use or something, they said they can't.
The only time where they did something, was when I asked for help stopping the renewal of the Origin Memebership. An advisor logged into the account (limited access mind you, they didn't have the password and they said they couldn't launch games or anything like that, and they can only access the account for 5 minutes.) While using the limited access, all they did was turn off the renewal. I didn't know how to and didn't want to accidently cancel what remained of the membership.
In short, all EA staff could ever really do to your account is:
- Check what accounts are linked (Xbox, PS, Switch, Steam)
- Check if 2FA is on or off
- Help reset the password
- Help turn off a setting, like the membership issue I had
None of them have access to see your password. They may be able to see the email, although they usually request that when they need to look up my account at least. Just saying these things incase you think EA spent your items.
I think the reason they don't convert it back and fix it, is because there's a possibility that you're not the account holder or a bug might occur where you keep the item *and* have the coins/crafting materials back. Also, it's EA. If you feel like buying more coins to make up for what was spent, great. Other than that, I don't know.
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