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tksfr0st's avatar
tksfr0st
5 years ago

Breach of Trust & Security, Made me Quit. Account Hacked. Missing Content.

On Dec/12/20, my Apex Legend Account got HACKED, I had 1050 Apex Coins & 3485 Crafting Metals from which only 50 Apex Coins and 1085 Crafting Metals were Left. My First Response was that this migh...
gameplay discussion
tksfr0st's avatar
tksfr0st
5 years ago

@Midnight9746 Thank you for the Reply.

Well I am in the loss hear, how can I further play/spend on a game where I don't feel like my time and investment are not safe. Unfortunate with me 6 of my friends are also switching from this game as I quit, we used to play Apex legend daily. 

We really liked the game no complain in terms of playability, but Its best for me to quit now then go thought this all over again. The spending that happened in my account was spend within the span of 3 mins I don't know weather this was a bug or someone hacked into my account.

Midnight9746's avatar
Midnight9746
Hero+
5 years ago
@tksfr0st No bug would ever craft things for you. Specially when there's specific items that EA support has a record of. You most likely got hacked. Did you get any emails, text messages, or been on a site (usually one that offers free coins or something like that)?

If you're not careful, things like that can steal your password. If none of those are it, you might have something on your computer (such as a keylogger) that you should scan for to remove, if it is on your computer.

What's confusing to me is, how you know things were spent within 3 minutes, and why did you notice it today, and not the day of (the 12th), or the following day (the 13th)?

But yeah, in the end, if you don't feel like you can trust the system, I would stop playing as well. I've heard people lost kills (like one said they lost 100 kills on Bangalore, like the stat was knocked down 100).
  • tksfr0st's avatar
    tksfr0st
    5 years ago

    @Midnight9746  Sorry I checked again it was 4 mins not 3, I found about this from the reply from EA help support mail i received initially have attached a image below for reference.

    Never received such mail or never reached to a site like that i am sure on that part.

    And I should scan my computer now for potential Key loggers on my system, thank you for the advice. 

    And again thank you for replying as no one else feels like they needs to reply in my case. Really appreciate it.

    • E9ine_AC's avatar
      E9ine_AC
      Hero+
      5 years ago
      @tksfr0st Logs do not lie. If others was logging into the account HWID readers and IP readers would of determined it was not the original login pc.

      They openly tell you exactly what day these things was spent/purchased. Again logs don't lie.

      Are you sure you had no family with access to this? Or possibly had a great time that day and have forgotten? There are so many tools at hand in their desposial that them being wrong on this is very very very slim.
      • tksfr0st's avatar
        tksfr0st
        5 years ago

        @E9ine_AC I asked them IP of system logged in and the client used at the time of purchase. Which I never got a reply to, I am sure they much have at least checked once, must have found something, that's why asked me to secure my account first. They are neither accepting nor denying, If my account was hacked.

        And I confirmed with my parents if they touched my PC while I was at work, the reply was as I already knew NO, they never touch my PC as there is an another Laptop for them to use if required.

        Even if purchases were made from my PC they have logs, they can easily match my HWID and prove me a fraud.

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