@Midnight9746 Sorry I checked again it was 4 mins not 3, I found about this from the reply from EA help support mail i received initially have attached a image below for reference.
Never received such mail or never reached to a site like that i am sure on that part.
And I should scan my computer now for potential Key loggers on my system, thank you for the advice.
And again thank you for replying as no one else feels like they needs to reply in my case. Really appreciate it.
@E9ine_AC I asked them IP of system logged in and the client used at the time of purchase. Which I never got a reply to, I am sure they much have at least checked once, must have found something, that's why asked me to secure my account first. They are neither accepting nor denying, If my account was hacked.
And I confirmed with my parents if they touched my PC while I was at work, the reply was as I already knew NO, they never touch my PC as there is an another Laptop for them to use if required.
Even if purchases were made from my PC they have logs, they can easily match my HWID and prove me a fraud.
@E9ine_AC the spending was done on my account, that does not imply that I have spend those resources, why do I have to go through all this hassle I have more to loose and I did loose.
If I was the one who did spend those I could have just left it after the conclusion of EA Support.
I was not happy with the conclusion so reached out to community.
Attached final reply from support.
Community ManagerCommunity Manager
