Forum Discussion

6 years ago

Solved

Dealing with bans after account being hacked

Hello everyone,

I know that recently the team at EA and Apex Legends have been pushing hard for cracking down on hackers, cheaters, etc. However, I have search through the forums and other websites discussing this and I have not been able to get any clear answer. What happens in a case of a known hack of an account and that hacker using that account for hacking? For example, this has happened to me and the support tickets have been less than antiquate in both time of responses and actual review of the incident. Again, I am not asking for a the ban to be lifted, which would be great, but I believe that this is something that needed to be brought forward. For example, while I was away, my account had been hacked and logged in two separate countries, neither of which I have been to nor live in, and after going through the proper channels to ensure that it cannot happen again, I have still received that my account is still banned. I included that my purchase information that I have used has stated that I am in the United States and also included the emails alerting me to logging in in two different locations. I wanted to raise awareness of such issues. Here are also the linked images that I included with said help tick before it were closed.

gameplay discussion

Zeelmaekers
6 years ago
Hey @Gtowndukes

I'm not 100 how it works but you could appeal it as a regular ban.
I Don't know if the ToS team checks for if the account was hijacked.
For now i just recommend looking into account security tips.
EA - Account security Guide
Thanks for brining this up.
Zeelmaekers

12 Replies

TheImmortalEnt
6 years ago
lol no one is going to hack your account just so they can use a hack which will get the account banned. Using a VPN excuse won't work.
ProffessorDoge
6 years ago
Hey * you this * happened to me
Gtowndukes
6 years ago
I completely agree with you if I were to use a VPN, however, I do not use VPN's and have not used them. Again, If this were the case I would completely agree.
Anonymous
6 years ago
Keeping your account safe is your responsibility.
Powerofdoi
6 years ago
@TheImmortalEnt wrote:
lol no one is going to hack your account just so they can use a hack which will get the account banned. Using a VPN excuse won't work.
No one my *, my warframe account was hacked by some russian last year while i was on holiday, thank god DE gave it back to me, and just this saturday, april 4th someone in CZ logged into my acc EA before i quickly added 2FA. I dono how good VPNs are, as in how hard it is for EA to realize a VPN is being used (and speaking as a romanian trying to acces US netflix content, netflix at least is pretty quick to pick up a VPN, a friend tells me), but if your logged in Romania one day and RU / CH the next and suspicious activity is only happening on one of those addreses... i mean it should at least be a strike system "ok, np, these things happen" - "sigh, fine, but me more careful please" - "no, you're to dumb to have this back"
Zeelmaekers
Hero+
6 years ago
Hey @Gtowndukes

I'm not 100 how it works but you could appeal it as a regular ban.
I Don't know if the ToS team checks for if the account was hijacked.
For now i just recommend looking into account security tips.
EA - Account security Guide
Thanks for brining this up.
Zeelmaekers
Gtowndukes
6 years ago
@TheImmortalGames
I think this would be sensible way of dealing with such situations, especially given now with the current climate of hacking and accessibility for various means of accessing accounts.
Gtowndukes
6 years ago
@Zeelmaekers,

It is such a gray area and with the increasing prevalence of hacking and such in various games, it leads to the question of how to deal with such situations.
Zeelmaekers
Hero+
6 years ago
I know it's a bit vague.
But this is the only info i can provide.
MuttyP
6 years ago
good luck man customer support here are a joke, all they want is you $$ and run