well I am trying and still trying with a dispute for the Ban. They kept declining my request even though I explained to them in detail of the situation. I just can't believe EA created a Terms of Service is protecting the perpetrator and Penalizing the Victim. This just proof that EA is encouraging people to flame other players verbally where it wont be monetized.
Hey, got the same issue got a warning letter from EA and write a letter to them but they decline it
Because of this setence
"he run =- correct ppl run = shabi?"
so i was asking the china player that scolded me Shabi(Stupid/Idiot) ur guildmate ran away to heal is right but i ran away to heal deserve to be call shabi(stupid/idiot)
so i got a warning letter for this setence , wrote to ea to clarify the issue. Cause the china player who report me uses voice chat to scold me so i reply him with the ingame chat. so i have no proof. They decline my letter without any info on why they decline it.
So disappointed in EA. So is EA supporting player to scold other player using voice chat so that the other player without the game record can continue to get insult/ get banned if we try to talk back?
This is ea reply.
After thoroughly investigating your account and concern, we found that your account was actioned correctly and will not remove this sanction from your account.
Duuude!! Oh my god !! absolutely man!! At first I tried to be reasonable with the EA help center, acknowledging my mistake and owning up to it. Apologizing that I should be a better person and should at least mute or stay calm or ignore them. While explaining to them what was the incident that got me to write the hateful speech so that they could be more reasonable with the penalty / punishment with a suspension instead of a Ban because it wasn't out of the blue or intentionally being toxic to an innocent player.
If EA gave a suspension for a month or week. I would absolutely be cool with it, since I did violate the User Agreement and should take this as a reminder to not ever entertain the player that is being toxic over the Voice Chat. But a Ban is absolutely Unreasonable since the Chinese player got away with no repercussions due to him using Voice chat. With them declining my Ban Disputer over and over again just proof that EA SUPPORTS players to be toxic over Voice Chat. In my opinion the voice chat toxicity is much more disruptive to the gameplay experience than a person trying to spam nonsense in chat where we can totally not read it and still play the game.
Community ManagerCommunity Manager
