Forum Discussion

5 years ago

game crash and suspension

I just tried to start the game after 1 update but it instantly crashed and was super laggy. But for this crash i got a 10min suspension because i tried ranked. Can you pls fix this error, so i can en...

gameplay discussion

EA_Aljo

Community Manager

5 years ago

Hi there, @UEC_Mastian.

Are you lagging and disconnecting frequently? Do you play on a wired or wireless connection? Thanks!

UEC_Mastian

5 years ago

I dont lag that offen just some times, but a friend of mine had a similar experience with the same Kind of lag the day before. Also I'm playing on wired connection and hadn't any problems with other games yet.

Also I want to mention, that I wouldn't made the post if i didn't get suspended for solid 10 minutes.

EA_Aljo
Community Manager
5 years ago
@UEC_Mastian

That's good it's not often. What system are you playing on?
- UEC_Mastian
  5 years ago
  @EA_Aljo Windows
  - EA_Aljo
    Community Manager
    5 years ago
    @UEC_Mastian
    
    It would be a good idea to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. If you keep disconnecting, let us know and we can do some further troubleshooting.