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syscic's avatar
syscic
4 years ago
Solved

HELP! I’ve literally been fasley banned on four accounts!

I’m not sure if this is a glitch or not but I’ve been banned on my apex account that I played on for almost two years and never had a problem so, I created a case , witch take 72 hours to be responde...
gameplay discussion
  • E9ine_AC's avatar
    E9ine_AC
    4 years ago

    @syscicHey there, when it comes to bans or sanctions made on accounts this is information only the Terms of Service Teams can address. As mentioned above you will need to contact them in order to gain information.

    https://answers.ea.com/t5/General-Feedback/What-to-do-if-your-account-has-been-suspended/m-p/10027038#M71572

    As for creating accounts and being banned it sounds like you have had a HWID ban which links your computer hardware to the one logged into the accounts at hand that flags it to ban you. So they seen exploits or bug abuses or cheats or harassment up to many other reasons was used on one account and it HWID banned you. Any account made after that will also meet the same fate because the hardware is flagged as being online on a new account. Which they can consider it ban evasion you trying to make more accounts.

E9ine_AC's avatar
E9ine_AC
Hero+
4 years ago

@syscicHey there, when it comes to bans or sanctions made on accounts this is information only the Terms of Service Teams can address. As mentioned above you will need to contact them in order to gain information.

https://answers.ea.com/t5/General-Feedback/What-to-do-if-your-account-has-been-suspended/m-p/10027038#M71572

As for creating accounts and being banned it sounds like you have had a HWID ban which links your computer hardware to the one logged into the accounts at hand that flags it to ban you. So they seen exploits or bug abuses or cheats or harassment up to many other reasons was used on one account and it HWID banned you. Any account made after that will also meet the same fate because the hardware is flagged as being online on a new account. Which they can consider it ban evasion you trying to make more accounts.

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