I’m level 500 and haven’t gotten a heirloom

I agree , to get to lvl 500 you already need to play a crap load at leats reward players who invest so much time into your game , I got 1 heirloom when I reached lvl 200ish and then I have a friend who his lvl 500 and has been for a year now he has completed all the battle passes ectect and he still doenst even have one 

then recently you hear stories of the devs giving an heirloom for free to a player because he couldnt play for 3 or so months