I got banned due to account hacked.what should i do？
last week I open apex and play with friend,but when I tried to load in game,the game kicked me and said my account got banned,and I found that there were a email from ea said I cheat in game so my account got banned.But I didnt play apex for few weeks,how I cheat in game and Irealize that my account got hacked.And I also can see some unknow game play on my account from my club and also my apex coin were all wasted by the hacker.But I cant found any ban histroy on my account.Then I tried to contact to ea tos,but they said there were no suspicious activity and they wont cancel the ban from my account.After I wrote few lettles to ea,they ban me from sending lettle again.what a joke for ea tos problem solving on wrong ban account due to account hacked.I spend lots of time on this game,plz help me.What should do to unban my account.
You will need to speak to our Terms of Service team in relation to any ban @derekfufu.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
